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F
irst Things First: There is no "We" or "Us"
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AmericanPCHelp.com is a one man shop. After a decade as a professional tech support specialist for other companies, I am now offering the same services directly to the public. I work alone, but I will often use "We" or "Us" on the website because it sounds better. In those cases, I am referring to myself and the cat.
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My name is Mike Sargent. I have spent the last ten years as an Installation/Customer Support Tech at a dialup Internet Service Provider and as a Programmer, Webmaster, Jack-of-All-Trades, and Customer Support Tech at a small Web Hosting and Software company. I have helped hundreds of customers with PC problems ranging from bad passwords to total system crashes, and everything in between.
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I grew up in Oklahoma, and have been an Internet/PC support specialist for over a decade.
What does this mean to you?
1. I probably know the answer.
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Who am I? ... I'm the tech the customers always asked for first when they called in with a problem. I'm the guy who often had a bigger crowd around his desk in the software classes than the instructor did.
There are reasons for those things.
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Do I know everything about the Internet? Of course not.
Can I guarantee to solve every computer problem? Nope.
Can I solve your current PC or Internet issue? Probably. In fact, chances are very good that I have heard it, and solved it, maybe many times, before it happenned to you.
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And if I don't know it, I'll find it. Somebody else will probably have the same problem tomorrow, anyway.
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And if your issue happens to be one of those that simply cannot be solved with a phone call, I can help you find your next likely source of help.
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